FAQ's

COVID-19 UPDATE:
Greece is currently experiencing large delays in shipping due to COVID-19..

Please allow more time for your order to arrive and check your tracking link for the latest information before contacting us. If in doubt, contact the shipping carrier directly to obtain further information or drop us an email. 


DISPATCH TIMES:
All orders are currently PREORDERS. The collections are set to arrive at doorsteps in January.

You will receive a shipping confirmation with your tracking details once the order has been shipped.


DELIVERY TIMES:


EUROPEAN ORDERS:

Delivery times: In general, please allow 5-20 business days. Please note that unforseen events such as natural disasters can impact delivery times. Check our website for the most up to date information. 


INTERNATIONAL ORDERS:
Delivery times: In general, please allow 20-30 business days for delivery once your order has been shipped. This is due to COVID. 

Delivery times vary from country to country and rely on the central postal services in the recipient country. Please note that unforeseen events such as natural disasters can impact delivery times. 

Import duties: Orders placed outside of Greece will be classed as an import in the recipient country. As such, you will need to pay the associated import duties and taxes required to clear customs in your country. The shipping carrier assigned to your shipment will contact you using the details on your order when placed. If import duties are not paid by the recipient as required, the shipment will be diverted to commercial composting facilities for disposal and cannot be returned. No refunds will apply in these cases either.


RETURNS:
Change of mind: If you have purchased the wrong size, or no longer need your mailers, you may be able to return them for a store credit within 14 days of purchase. We have a strict returns process to ensure all returns are received correctly and can be re-sold to other customers. Change of mind returns are also subject to handling and restocking fees and the original shipping cost being deducted from any store credit. 


Product issues: We will ensure a fast resolution which can include product replacements, store credits and refunds. If you have any product issues whatsoever, please contact us for further instructions. Generally, we will request photos or a video of any issues to help provide the fastest resolution.